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Conversational Intelligence

A seemingly simple act such as talking with a colleague—a small momentary exchange of words in a hallway—has the ability to alter someone’s life permanently. Phrases like “I can’t do that!” and “If I only knew how!” may take only seconds to utter, but they can be life changing. There is little connection between the time it takes to say the words and the impact they may have on a person, a relationship, or an organization.

Conversations have the ability to trigger emotional reactions. Words carry baggage. They are rarely neutral. Words carry a history of years of use. Each time another experience overlays another meaning and it all gets collected somewhere in our brain—the vault—it’s there, ready to be activated during conversations.

Conversations carry meaning that becomes more embedded in the listener than the speaker. We communicate with each other through conversations; we connect to others through conversations. Once the umbilical cord is cut, conversations are the connectivity that keeps us all together. However, words are not external, objective reality. They are projections of our own inner reality.

Language is instinctual. It is also utilitarian. All animals use language to communicate, and most of all to signal each other about how to explore, navigate, and survive the environments in which they live.

Conversational Intelligence™ is the intelligence hardwired into every human being to enable us to navigate successfully with others. Through language and conversations we learn to build trust, to bond, to grow, and build partnerships with each other to create and transform our societies. There is no more powerful skill hardwired into every human being than the wisdom of conversations.

Benchmark Communications, Inc. researches, and studies leadership-culture and brand success and failure, and through our work with clients, we have learned how to capture, deconstruct and teach the conversational patterns of successful leaders. Throughout this website and through our client engagements you will have the opportunity to explore and understand the power of conversations to change your world.

My life long goal is to help leaders build a whole new sensitivity for the words you use and the conversations you have with others. You will realize that words will either cause us to bond and trust more fully and think of others as friends and colleagues, or they will cause us to break rapport and think of others as enemies. Your mind will open up as you see the connection between language and health, and you will learn how to create healthy organizations through the conversational “rituals” that you establish. Working with Benchmark and our Creating WE Team, you will have a storehouse of very prescriptive things to do, or not do, to sustain organizational health and success. You will be able to see the impact of change, and you will learn how to design conversational rituals that enable people to embrace and navigate change in healthy ways, and prevent those rituals that become toxic over time.

Everything happens through conversations. Conversations carry meaning—and meaning is embedded in the listener even more than in the speaker. We communicate with each other through conversations. Conversations have the ability to trigger emotional reactions. The words we use in our conversations are rarely neutral. Words have histories informed by years of use. Each time another experience overlays another meaning it all gets collected somewhere in our brain to be activated during conversations. Understanding how we project meaning into our conversations will enable us to connect with others and, in so doing, let go of much of the self-talk that diverts us from Creating WE.

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FREE Mini-Book

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“To get to the next level of greatness, depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”

Judith E. Glaser
Benchmark
CEO & Founder

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Judith E. Glaser, CEO & Founder

"To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations."

Books & Multimedia

Conversational-Intelligence 42 Rules for Creating WE Creating WEDNA of Leadership

In addition to being best sellers, Conversational Intelligence, Creating WE and The DNA of Leadership are recognized by Amazon, Forbes & Business Book Review as being among the best business books.

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Location & Contact InformationFind

Benchmark Communications, Inc.

New York

116 Central Park South 9-D
New York, NY 10019
212.307.4386
212.307.0699 Fax

Connecticut

5 Shorehaven Road
Norwalk, CT 06855
203.838.6982 
203.838.7166 Fax
 

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